Approval Requests Overview
Understand how approval requests work and how they move through the system.
Last updated: Jul 3, 2026
Approval requests are the core workflow in DiscountFlow. A request is created when a sales team member needs authorization to offer a customer a discounted price. The request moves through a lifecycle from draft to a final approved or denied outcome.
The request lifecycle
Draft → Submitted → Pending → Approved
→ Denied
→ Archived
| Status | What it means |
|---|---|
| Draft | The request has been started but not yet submitted. Only the creator can see it. |
| Submitted | The request has been submitted and is waiting to be picked up by a reviewer. |
| Pending | A reviewer has started reviewing the request. |
| Approved | The request has been approved. The discount can be offered. |
| Denied | The request was reviewed and denied. |
| Archived | The request has been removed from active views and stored for reference. |
The list pages
The sidebar has four request list pages, each filtered to a specific set of statuses:
| Page | What it shows |
|---|---|
| Active Requests | All requests that are not yet approved or denied — drafts, submitted, and pending |
| Approved Requests | Requests with an Approved status |
| Denied Requests | Requests with a Denied status |
| Archived Requests | Requests that have been archived (requires archive permission) |
There is also a Kanban Board that shows Active, Approved, and Denied requests side by side in a visual column layout.
Who sees what
Users without view-all access or an approval level see only their own requests across all list pages. Users with an approval level or the view-all permission can see requests submitted by other team members.